Refund Policy

Refund Policy

At Priva Collective, we maintain a strict NO REFUND POLICY on all products sold. We strive to ensure a seamless purchase experience and take great care in delivering high-quality products, adhering to rigorous quality standards before shipping.

If you receive a damaged or incorrect product, please notify us within 24 hours of receipt by emailing us at privacollective@gmail.com with your order number, full name, address, and video evidence of the damage. Our team will respond within 2-4 business days to guide you through the process.

Note: Damaged or wrongly shipped products are eligible for exchange only after a thorough inspection by our team.

Returns and Exchanges

We do not offer refunds for any purchased items. Exchanges are available only for products that are damaged or defective. If you receive a damaged item, contact us within 2 days of delivery by emailing privacollective@gmail.com with the damaged product information, including a video of the parcel opening, pictures of the damage, your order number, full name, and address. Our support team will respond within 2-4 business days to assist with the exchange process.

Items used or damaged by the customer are not eligible for exchange. You are responsible for shipping costs to return the item to us. Priva Collective reserves the right to reject an exchange if the item is not returned in its original condition, shows signs of use, or is damaged.

 

Return Conditions:

  • Returns are not accepted if the customer dislikes the material or color. Please read the product description and view the pictures before ordering.
  • Returns are not accepted if the product is washed or worn.
  • Products purchased during sales or using a coupon/discount code are not eligible for exchange or return.

 

Disclaimer Policy

The information on this website is for general purposes only and provided by Priva Collective. We strive to keep the information accurate and up-to-date but make no warranties regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics.

We are not liable for any loss or damage arising from the use of this website, including indirect or consequential loss. This includes loss of data or profits.

We do not take responsibility for products purchased outside our website or store.

Contact Information

Address: Priva Collective
8-2-65A, MLA Colony, Banjara Hills Main Rd no. 12,
Near Anti-Corruption Bureau Office,
Hyderabad, Telangana 500034

Phone: +91 7995481918
Email: privacollective@gmail.com

Note: Always mention your order ID when contacting us.

Additional Notes

  • All sale, discounted, coupon, and gift voucher purchases are non-refundable, non-returnable, and non-exchangeable.
  • Exchange for a different size or garment is allowed once per order.
  • Gift vouchers and vouchers issued for exchange are valid for 3 months.
  • Please use the credit in one go while placing the order. No new credit will be issued in any circumstances.

Taxes

All prices are inclusive of GST.